terms and conditions
We aim to deliver the best quality range in our products. We take every possible care to describe each item accurately and show it as clearly as we can. If you are not satisfied with a product, we'll do everything we can to deal with the matter to your complete satisfaction.
Tall poppy gourmet reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.
We believe that we have employed excellent delivery partners who will endeavour to provide you with the best attention to care and speediness of service. But there may be times when despite our best efforts, orders may be delayed in the delivery process.
All goods must be paid for in full before shipment. Payments can be made by credit card, cheque or money order.
Prices are all quoted in Australian Dollars and include GST. A break down of these costs are provided for your records on your invoice.
We make every effort to despatch your order as soon as payment is received.
Generally we state seven (7) working days for you to receive your order. If a problem should arise, such as stock availability, we will contact you regarding any expected delays greater than 7 working days.
shipping and handling
Items are usually posted via Australia Post. Packing and handling is included on your tax invoice along with included GST.
It is the responsibility of the customer to inform tall poppy gourmet if an order does not arrive. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund the credit card used for the purchase. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation.
Tall poppy gourmet is not responsible for items damaged or lost in transit. If you are returning your gift because it is damaged, tall poppy gourmet will reimburse you with the cost of the postage. Any further reimbursement is at our discretion.
Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.
Tall poppy gourmet protects the privacy of our customers. No customer information of any kind will be shared with any other party.
Tall poppy gourmet adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner web site at www.privacy.gov.au
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