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Delivery

Delivery Disclaimer  |  Payment  |  Our Prices  |  Despatch  |  Delivery & Handling  |  Privacy

We aim to deliver the best quality range in our products. We take every possible care to describe each item accurately and show it as clearly as we can. If you are not satisfied with a product, we'll do everything we can to deal with the matter to your complete satisfaction.

Tall poppy gourmet reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.

DELIVERY DISCLAIMER

We believe that we have employed excellent delivery partners who will endeavour to provide you with the best attention to care and speediness of service. But there may be times when despite our best efforts, orders may be delayed in the delivery process.

PAYMENT

All goods must be paid for in full before shipment. Payments can be made by credit card, cheque or money order.

OUR PRICES

Prices are all quoted in Australian Dollars and include GST. A break down of these costs are provided for your records on your invoice.

DESPATCH

We make every effort to despatch your order as soon as payment is received.

Generally we state seven (7) working days for you to receive your order. If a problem should arise, such as stock availability, we will contact you regarding any expected delays greater than 7 working days.

DELIVERY AND HANDLING

Items are usually sent via Australia Post. Packing and handling is included on your tax invoice along with included GST.

It is the responsibility of the customer to inform tall poppy gourmet if an order does not arrive. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

While we take every effort to pack our products extremely well, there are odd occassions when goods are broken or damaged in transit.  If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund the credit card used for the purchase. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods and that we need to show the damage to our courier company in order to obtain compensation.  In this case we will require you to take a digital photo of the damaged article and either email or SMS it to us. 

Tall poppy gourmet is not responsible for items damaged or lost in transit. If you are returning your package because it is damaged, tall poppy gourmet will reimburse you with the cost of the postage. Any further reimbursement is at our discretion.

Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.

PRIVACY

Tall poppy gourmet protects the privacy of our customers. No customer information of any kind will be shared with any other party.

This web site does not use cookies.

Tall poppy gourmet adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner web site at www.privacy.gov.au

COPYRIGHT
© Copyright 2004 - 2013 – tall poppy gourmet. All rights reserved.

ABN: 80 114 632 923

All content, including text and images used on this Site are protected by copyright under the laws of Australia and other countries. Except as permitted by statute, you must not otherwise copy, transmit, broadcast, adapt, modify, sell, publish or otherwise use any of the material on this Site without the owner's prior written consent.

This Site contains trade marks or registered trade marks of tall poppy gourmet. You may not use these trade marks without the owner's prior written consent.

The names of actual companies and products mentioned in this Site may also be the trade marks of their respective owners.

All rights not expressly granted in this Site are reserved.